EMAIL DIPLOMACY

HOW TO WRITE EMAILS THAT
SAVE YOUR TIME, MONEY, AND TEARS.

Email communication is much more than transfering information:
It’s negotiation, relationship building, and reputation management.

These are skills that carry over to meetings, conversations, and other ways we communicate — because so many misunderstandings start long before words are even written. 

Yet most people are never taught how to use email strategically.

Email Diplomacy presents a set of strategies and examples that help you:

  • Clarify context so your meaning is understood immediately.

  • Handle complaints and negative messages in ways that build goodwill.

  • Respond with confidence instead of worry, ruminating, or avoidance.

  • Create an environment where people feel heard and respected.

  • Prevent misunderstandings before they begin.

  • Resolve unnecessary stress and relationship damage in email communication.

  • Turn problems into opportunities to give good service and build trust through language that shows both attention and competence.

  • Make and answer complaints as the leader who turns a problem into a positive and actually use your emails to improve your relationships.

How the Course Works

Email Diplomacy includes four focused levels, each with worksheets containing practical instruction and examples you can adapt immediately to your own situation:

  1. LEVEL ONE: Strategy & Tactics — the mindset and patterns behind effective email communication
  2. LEVEL TWO: Context & Inquiry — how to clarify meaning when you reach out and before you respond
  3. LEVEL THREE: Making a Complaint — expressing problems constructively
  4. LEVEL FOUR: Answering a Complaint — building trust and moving forward

Who This Is For

This course is especially useful when:
  • You regularly communicate with colleagues, clients, partners, or customers 
  • You want to reduce stress around difficult messages 
  • You want your written communication to reflect professionalism and care 
  • You’re looking for methods that improve relationships as well as clarity 


Whether you’re writing internal messages, customer responses, or high-stakes emails, the principles here help reduce conflict and create goodwill.

US $49

This course includes strategy, examples, and practical guidance you can use right away.

GET THE COURSE


I also work with teams and organizations in live settings when that’s a better fit. If you’d like to talk that through, feel free to reach out here.



This course offers clear methods and examples, but it is not a guarantee of effortless communication. Results depend on your understanding, practice, and thoughtful application of the strategies.

If you have questions about how it might fit your situation, I’m happy to hear from you before you order.



Sign up for my GoodSight Emails to receive additional practical insights and tools delivered to your inbox.